Return & Refund Policy
REFUND POLICY :
Craftribal has the following terms and conditions regarding Refunds and Return of products.
A customer can claim a refund in case of any of the following:
- Damaged Product Received : In case of damaged product, refund can be claimed. The procedure to claim refund is as follows :
– please ensure that you shoot an unboxing video of the package and send it to us within 12 hours of receiving the shipment. Also, make sure that the video is authentic and not staged in any way. Videos with any unusual cuts and edits will not be entertained.
– We usually respond to such queries within 12 hours. Upon approval of your unboxing video, the refunds are processed by the team. You can accept your refund within 24 to 48 hours of posting the query (if approved).
– In case you want a replacement of the damaged product instead of the refund, then that would be clubbed with your next order from Craftribal.
2) Missing Item : In case of a missing item, refund can be claimed. The procedure for claiming the refund is the same as the damaged product (kindly refer to the damaged product received section above). Otherwise, you can also get the missing item instead of the refund, and the same would be clubbed with your next order from Craftribal.
3) Return To Office (RTO) : In case of RTO from the customer’s end, the refund can be claimed. However, this refund would be processed after deduction of shipping and packaging charges. In case, the customer wants a new attempt for the parcel to be delivered, then shipping charges will be applicable.
*Please Note* - We are unable to offer refunds if we’ve been given an incorrect or incomplete shipping address, or if there are three failed delivery attempts by our shipping agency or the recipient refuses the package. We would be happy to reship the package if the customer bears the shipping fee.
In case a customer wishes to return the product, we have the following regulations for the same:
1) The Reverse Shipment Charges have to be borne by the customer.
2) Pickup needs to be arranged by the customer.
3) Refund/Replacement of the product is done after receival of the product in good condition.
- Return-Refund : Refund amount for the returned parcel is processed after deduction of shipping and packaging charges.
- Replacement-Refund : Additional shipping and packaging charges are applicable to receive the replacement of the parcel.
4) Sale Days- Sale Products are not eligible for returns/replacements. Only Damaged / Missing items cases will be accepted for the assistance.
5) Stock Clearance Items- Stock clearance items can’t be replaced / Returned. NO REFUND/REPLACEMENT applicable for stock clearance products. Only Damaged/Missing items cases will be accepted for the assistance.
6) In the event of a 30% advance payment for Cash on Delivery orders, should a customer refuse the parcel upon delivery, the advanced payment made by the customer is non-refundable.
Note- We regret to inform you that returns for fragile products can only be accepted if the item is damaged or defective upon delivery. To initiate a return or request a refund, please contact us within 12 hours of receiving the product with valid proofs as mentioned above.
Craftribal uses outsourced manufacturing. Our products are procured directly from manufacturing units and local vendors. Stringent quality checks are commissioned and only products which have been certified by us are delivered to you. We take full responsibility for the quality of delivered products. We entertain all complaints and queries regarding the quality and authenticity of our products. We try to answer your queries regarding usage, breakage and non-functionality of the products. However, with newer stocks and products and a huge database of customers, it is not possible for us to entertain all such complaints. So please ensure that if you face any such problems, contact us within fifteen days of delivery. After fifteen days, no such queries and qualitative and functional allegations will NOT be entertained.